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Help Page
Help Downloading MP3 Audio Files...
On many computers, clicking on an MP3 file will only play it. Here's
how to save the file to your computer so you can burn a CD or transfer
it to your portable player.
Windows PC or Linux
Right-click on the link to the MP3 file, and choose the option for
Saving the link (or target). It will say "Save Target As..." or "Save
Link As..." or "Download Link...". On most systems, double-clicking the
downloaded file will open it and begin playback.
Mac OS X
Hold down the option key and click on the link to the MP3 file. It will
download to the Desktop (or other folder if you set one in
preferences). Double-clicking the icon will begin playback and add the
track to your iTunes library.
Listening and CD Burning Help...
MP3's can easily be listened to on your computer. Most computers
made in the past several years include everything you need out of the
box. You need to have a sound card (which most recent PC's include, and
all Macs have one built-in), a way of hearing the talks (either
speakers or earphones) and you need MP3 player software already
installed (such as Windows Media Player, iTunes for Mac or PC,
MusicMatch).
You can also listen to these on most portable audio players such as iPods.
You cannot, however, listen to MP3s on most Audio CD players (like
car CD players or portable CD players). For that, you need to "burn an
Audio CD" from the MP3s (a process which will automatically convert
them to the appropriate format and put them on a CD).
To convert these MP3s to Audio CDs playable on a "normal" CD
Player: You need to burn an Audio CD on your computer. Most computers
include software that can do this. If not you can also download such
software for free: including MusicMatch Jukebox, WinAmp, iTunes, etc.
When you "burn a CD" of these MP3s, the software converts the fles into
the standard Audio CD format (called AIFF files) -- if not, make sure
the preferences in the software are set to burn an "Audio CD," not an
MP3 CD.
Note: If you get a message that the track is too long, look for an
option that will let you "cram more data on the CD and burn anyway."
Discs made this way may not play back on older CD players.
Help Opening PDF eBooks...
I try to open my
eBook but get a message that it can't find Adobe Reader, even though I
have Reader installed and can read PDF files with it.
This either means that you have an old version of Adobe Reader or that
the version you have was not fully installed and is not properly
registered with Windows. This can happen even if you can open a PDF
file from within Adobe Reader or Adobe Acrobat. The solution is to
uninstall the Adobe Reader currently installed on your computer,
download the latest version of Adobe Reader from adobe.com and reinstall it.
I try to open my
eBook but it keeps displaying the message "Detecting Adobe Reader
Plugin... please wait..." and the eBook's content never gets displayed
This either means that you have an old version of Adobe Reader or that
the version you have was not fully installed and is not properly
registered with Windows. This can happen even if you can open a PDF
file from within Adobe Reader or Adobe Acrobat. The solution is to
uninstall the Adobe Reader currently installed on your computer,
download the latest version of Adobe Reader from adobe.com and reinstall it.
When opening my eBook, it only displays a white page
That can happen if the Adobe Reader is not fully or not at all
installed on your computer. The solution is to uninstall the Adobe
Reader currently installed on your computer, download the latest
version of Adobe Reader from adobe.com and install or reinstall it.
If you still are unable to read an eBook after re-installing Acrobat
Reader, try downloading the eBook and opening it on a different
computer first, and if it still does not work, contact our Support Desk.
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